If you wish to return or exchange an item purchased from Colour Basis, please follow the steps below. Returns must be sent back within 10 business days of receipt. Please note: Only products purchased on ColourBasis.com may be returned for refund or exchange.
- Please fill out the “Return Section” of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure you retain a copy of the invoice for your records. If an exchange is desired, please fill out the exchange information and include your credit card number. If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.
- For your convenience, we provide a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
1721 West Berry Street
Fort Worth, TX 76110
For your protection and to ensure prompt delivery, we recommend that you send your return using FedEx and the return label provided. We’re sorry, return shipping fees you incur by using any other shipper are not refundable. In the case of damaged items, please refer to the Damaged Items section below.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 full business days from the time the exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
If you have questions about returns or exchanges, please contact us.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Damaged items must be reported within 3 business days of receipt.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.